Shipping Information

At EyeGlasses Shop, we strive to provide you with a seamless shopping experience. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.

Please note that shipping times may vary depending on your location and any potential customs delays.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Here’s how it works:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item(s).
  3. Package Your Item: Securely package the item(s) you wish to return or exchange. Include all original packaging, accessories, and documentation.
  4. Ship Your Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Confirmation: Once we receive your return, we will inspect the item(s) and process your return or exchange. You will receive a confirmation email once the process is complete.

Refund Process

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns or exchanges on the following items:

  • Prescription Glasses: Custom-made prescription glasses cannot be returned or exchanged unless there is a defect or error on our part.
  • Used or Damaged Items: Items that show signs of wear or damage after delivery are not eligible for return or exchange.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected] or call us at [Phone Number]. We are here to help!

Thank you for shopping with EyeGlasses Shop. We appreciate your business and look forward to serving you again.