At EyeGlasses Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process.

Return & Exchange Process

To initiate a return or exchange, follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item(s).
  3. Package Your Item: Securely package the item(s) you wish to return or exchange. Include all original packaging, accessories, and documentation.
  4. Ship Your Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Receive Confirmation: Once we receive your return, we will inspect the item(s) and process your return or exchange. You will receive a confirmation email once the process is complete.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #12345

Body:

Dear EyeGlasses Shop Team,

I would like to request a return/exchange for my recent order (#12345). Below are the details:

  • Order Number: #12345
  • Item(s) to Return/Exchange: [List the item(s) and quantity]
  • Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Process

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns or exchanges on the following items:

  • Prescription Glasses: Custom-made prescription glasses cannot be returned or exchanged unless there is a defect or error on our part.
  • Used or Damaged Items: Items that show signs of wear or damage after delivery are not eligible for return or exchange.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at [email protected] or call us at [Phone Number]. We are here to help!

Thank you for shopping with EyeGlasses Shop. We appreciate your business and look forward to serving you again.